Operational Excellence Meets Human-Centered Strategy: Finding the Balance That Drives Growth
The False Choice Between Efficiency and People In my career, I’ve often heard leaders talk about operational excellence and people-first strategies as if they’re on opposite ends of a spectrum. On one side, you’ve got efficiency, productivity, systems, and outcomes. On the other hand, you’ve got empathy, culture, engagement, and trust. And somehow, we’re supposed […]
When Grit Meets Grace: Lessons in Entrepreneurial Resilience from Building in Complex Industries
When I reflect on my journey through industries as varied as healthcare, construction, and metal manufacturing, one word keeps surfacing—resilience. Not just the kind that gets you through a tough quarter or helps you recover from a bad decision, but the deeper kind. The kind that keeps you grounded when the stakes are high, the […]